Code of Ethics

Last updated: June 2026

At Intermountain West Contractors, we hold ourselves to the highest standards of professional conduct. This code of ethics guides every interaction with our customers, crews, and community.

Honesty & Integrity

We provide honest assessments of every roof. If your roof does not need replacing, we will tell you — even if it means turning away business. We never use scare tactics, fabricate damage, or pressure homeowners into unnecessary work.

Transparent Pricing

The price we quote is the price you pay. We publish our pricing ranges publicly, include all materials and labor in our estimates, and never add hidden fees or surprise charges after work begins. We believe informed customers make the best decisions.

Quality Workmanship

Every roof we install uses premium Owens Corning materials and is completed by experienced crews who are vetted, trained, and held to IWC's installation standards. As an Owens Corning Platinum Preferred Contractor, our work is subject to random quality inspections, and we stand behind every installation with comprehensive manufacturer-backed warranties.

Respect for Property

We treat every home as if it were our own. This means protecting landscaping, cleaning up thoroughly after every job, and using magnetic sweepers to collect stray nails. We conduct a final walkthrough with the homeowner to ensure complete satisfaction.

Community Responsibility

We carry full liability and workers' compensation insurance and comply with all local Ohio building codes and permit requirements on every project we complete in Northeast Ohio.

Insurance Claims Integrity

When assisting with insurance claims, we document damage honestly, provide accurate estimates, and never inflate or fabricate damage reports. We work with adjusters transparently and advocate for fair outcomes for our customers.

Accountability

If we make a mistake, we own it and fix it. We respond to concerns promptly and work to resolve issues fairly. Doing the right thing, every time, is the standard we bring to every Ohio roof.

Questions?

If you have questions about our business practices, please contact us at help@iwcroofingohio.com or call (216) 236-4840.